We have heard many interesting stories about ordering one product and receiving the other in hand. Suppose, if you are ordering a brand new iPhone from a reputed e-commerce company and receive a soap bar or a brick instead, what would be your first reaction after opening the seal?
Usually, when we see our desired product inside the package, we get surprised but when it’s not the actual one, we get shocked. If we order an item online, the retailer of the store makes sure that he picks the right product for us for the best service but rarely do mishaps happen.
For example, if we order a ‘computer keyboard’ and receive a ‘music keyboard’ instead, we can contact them and return the product to get the actual one. These minor mistakes are acceptable but we can’t really forgive the ones who send us stones or bricks instead of mobile phones.
There are times when buying online products can backfire as one does not get the physical look before placing the order. Meanwhile, the e-commerce platform started selling the products at a very cheap and affordable rate on its website.
Flipkart started holding The Big Billion Days sale from September 23, 2022, through September 30, 2022. As per the website, they are offering the iPhone 13 for less than Rs 50,000. The actual the price of the iPhone 13 is Rs 69,900.
Meanwhile, some Flipkart customers filed a complaint on the online store for cancelling their purchases for the iPhone 13 with no proper explanation or prior notification. In no time, it became the most-talked-about subject on social media.
Flipkart’s response!
The company’s spokesperson in an official statement, said, “A minor fraction of orders (less than 3 per cent of all orders) have been cancelled by sellers due to anomalies.” “As a customer-focused e-commerce marketplace, we encourage sellers to prioritise the customers’ orders and strive to keep them delighted with their service.” “70 per cent of all iPhone orders placed across cities have been successfully delivered by the sellers.”