Not a long ago, a video of Zomato agent eating customer’s food in broad daylight which went viral all over the internet. The video showed him eating food which was reportedly meant for delivery. Knowing this, Zomato took this case very seriously and responded to the video.
The delivery guy can be seen sitting on his scooter on the side of a road with his food delivery backpack. The video from the unknown location starts with him eating out of what appears like a parcel meant for food delivery.
The agent keeps the parcel box back in the package and then takes out another one. After tasting food from the second box, he closes it and then keeps it back inside. He is also seen adjusting the sealing of a smaller packet following which he decides to leave.
A statement from a Zomato spokesperson said, “We take these kinds of reports extremely seriously and are investigating possible causes internally. We would, however, like to iterate that – if this video is authentic, given our multiple communication channels with users, who expect the highest standards from Zomato and highlight the smallest deviations and anomalies to us as soon as they receive their orders, this is an unusual and rare case,” he was quoted as saying by the TNM.
After the incident, the company has also decided to issue new packaging that cannot be tampered with. “Unfortunately, this also highlights a real possibility for tampering with the food, on the way to delivery from a restaurant. We take this very seriously and will soon introduce tamper-proof tapes, and other precautionary measures to ensure we safeguard against this.
Additionally, we will educate our delivery fleet of over 1.5 lakh partners to highlight or escalate any such deviations to us, while also encouraging our users – the custodians of our platform to highlight the smallest anomalies to us,” the statement said.
For those who missed the video, take a look at this-
— Ankita (@Miss_Takken) December 10, 2018