In this fast-growing world, people have no time to cook food and hence they order food from Swiggy and Zomato. In each and every order, the delivery executive will be assigned to deliver the food.
Once the food preparation is done, the executive will reach the final destination and deliver the order. Before that, we can either choose cash on delivery or pay through our card.
Not just foodies alone but even the ones who eat less willingly order through Zomato or Swiggy. When users open the application, the food menu pops up only to display some delicious dishes. With a variety of items to choose from on the menu, customers pick their favourite ones.
Post that, they proceed to the checkout section where the delivery app asks you to pay for the total amount. Everyone likes to order food from Zomato. But these days Zomato is in so much headlines that everyone wants to order food from Zomato.
Zomato sends this message after the customer receives Nonveg momos during Navratri
A man recently expressed dissatisfaction and criticized an online delivery platform after he mistakenly received non-vegetarian momos instead of vegetarian ones. The incident happened during Chaitra Navratri, a time when many Hindus refrain from consuming non-vegetarian food for nine days.
For the unversed, this year, Chaitra Navratri began on April 9. He shared his frustration on X, posting a photo of the momos box which was marked with a red “non-veg” label.
“Hello Wowmomo, zomato, I’m purely vegetarian and I ordered veg things. But I got all nonveg items from your outlet, and the bad thing is Navratri going on. How you can make this big mistake!”
This post soon garnered a quick reply from Zomato which delivered the food, and Wow Momo, the fast food restaurant that sent the food. Zomato quickly commented on Gupta’s query and wrote, “Hi Akash, this is one big mix-up. It’s very serious and certainly not what we stand for. Mind sharing the order ID via DM so that we can resolve it ASAP.”
Meanwhile, Wow Momo also responded to the post and wrote, “Dear Akash! We sincerely apologize for any inconvenience. We would never want something like this to be happen. Requesting you to please share your invoice and contact details at [email protected] so that we can get in touch with you.”