Food delivery apps have changed the way we eat, making it incredibly easy to get meals delivered right to our doorsteps. But sometimes, this convenience comes with its own set of frustrations—especially when customers notice suspicious price differences for the same order.
That’s exactly what happened recently with Zomato. A customer took to the social media platform X (formerly Twitter) to share his disappointment, alleging that the platform was involved in what he bluntly called a “scam.”
Same Outlet, Same Order—Different Prices
In his viral post, the customer explained how he tried ordering the exact same two pizzas from the same outlet—but from two different phones. To his surprise, the total bill wasn’t the same on both devices.
While one phone showed a packaging charge of Rs 20, the other showed Rs 40—double the cost for the same item. To make his case stronger, he shared screenshots clearly showing the difference in charges, leaving little doubt about the inconsistency.
He didn’t hold back in expressing his frustration, questioning Zomato’s fairness and transparency. Tagging the company’s support handle, he demanded to know why such a thing could happen when the outlet and the items were identical. He even tagged the Indian consumer rights initiative ‘Jago Grahak Jago’ and used the hashtag #scam, warning other customers to stay alert and question such practices.
Zomato’s Disappointing Reply
Zomato did respond to the post—but not in the way many expected. Instead of explaining the cause of the pricing difference or acknowledging the issue, the company replied with a generic message. They simply asked the customer to share his registered contact details via direct message so they could “look into it.”
While such standard responses are common for big brands, they often feel dismissive to customers who want real answers. Many found Zomato’s reply disappointing, as it didn’t address the core problem or clarify how pricing for the same item could vary depending on the device used.
This incident highlights a broader problem many users have complained about—lack of transparency in pricing on food delivery platforms. Even small, unexplained differences can make customers feel cheated.
At the end of the day, users expect fairness and clarity. When someone orders the same food from the same restaurant, they don’t expect the cost to depend on which phone they use. Incidents like these only erode trust and make people wary of using such services.
For brands like Zomato, this is a clear reminder: customers are watching closely. A genuine, transparent explanation—not a copy-paste response—goes a long way in maintaining trust and loyalty.