Zomato’s reputation hasn’t been the best lately. A lot of people have been sharing complaints about missing items, late deliveries, or poor service. But to be fair, Zomato is also trying hard to improve things and help customers whenever these issues pop up.
Recently, there was another incident that left everyone scratching their heads. An Ahmedabad-based customer named Akshay ordered a pizza through Zomato. But when the box arrived, it was missing a slice!
Akshay was so shocked and upset that he shared the experience on X (formerly Twitter). He said this was actually his first time ordering from Zomato. In his post, he specifically blamed the restaurant Poptos (Bodakdev branch, Ahmedabad) and called it “poor service.”
Here’s what he wrote:
“One piece was missing from my order. This was my first time ordering on Zomato, and I received such poor service from the restaurant Poptos(bodakdev branch) ahmedabad. #poorservice #Zomato @zomato @zomatocare @deepigoyal”
Things got even more frustrating for Akshay when he spoke to Zomato customer care. He shared a screenshot of the chat, where the representative told him his complaint was “unverifiable” because the restaurant said it couldn’t have happened.
Feeling cheated, Akshay wrote:
“So, the missing item is clearly the fault of the restaurant this feels like fraud. Very disappointing experience. I don’t think I’ll ever use Zomato again. Now I’m confused whether to leave a review or just skip the meal…cause khana to thanda ho gya ……review dalte dalte…”
He also said the real problem wasn’t just the missing slice—it was about trust and service. In another tweet, he added:
“It’s not just about one missing item or the food taste it’s about money and service. And that’s exactly what @zomato failed to deliver. Even the service center didn’t help. Honestly, I’ve lost trust ,can’t expect anything from Zomato now”
“Bol raha hai ki @zomato Wale se bat karle…What the hell! Kya mai har order ke liye tumhe call karta rahun?”
How Did Zomato Respond?
To their credit, Zomato did respond quickly on social media. They asked Akshay to share his order ID so they could look into it further:
“We get the frustration. Please DM us your order ID, and we’ll try to sort this out for you.”
Zomato is definitely facing its share of complaints these days, and this incident didn’t help its reputation. But it’s also clear they’re trying to fix these problems as they come up. Mistakes happen, but making things right quickly is what customers expect. Let’s hope Zomato learns from these cases and keeps improving its service for everyone.