In a shocking incident that has sparked outrage online, a Zomato customer received a chicken sub instead of the vegetarian item he had ordered, a mistake that he called an insult to his religious and personal values.
Mohit Singh, the customer, placed an order from the EatSure outlet in Noida Sector 16 via Zomato. Expecting a Mushroom Corn Cheese Sub, he was stunned to find chicken in his meal. As a pure vegetarian, Mohit said this wasn’t just a mix-up, it was a direct attack on his beliefs.
Taking to social media, he posted images of the wrong order and wrote:
His post quickly caught attention, highlighting a recurring issue that often goes unaddressed. For someone who has chosen a vegetarian lifestyle especially for religious reasons, receiving a non-vegetarian item is not just careless, it is deeply hurtful.
“Ordered Mushroom Corn Cheese Sub from @eatsurenow via @zomato (Noida Sector 16) and received CHICKEN.
I’m a pure vegetarian, this is a direct insult to my religion and values.
This can’t go without consequences.
Who’s accountable?”
What Did Zomato and EatSure Say?
Zomato responded, calling the situation “truly shocking” and assured Mohit that they would look into the matter seriously. They wrote:
“Hi Mohit, this is truly shocking for us as we take your dietary preferences very seriously and would never intend to disrespect them. We have noted your order details, and we’ll take this up with the restaurant partner. Rest assured, we’ll get back to you with an update.”
EatSure, the restaurant partner, also apologized:
“Hi Mohit! That is certainly not the experience we intend for our customers, and we apologise as your experience has been hampered. Kindly DM us your contact number so that we can fix this for you.”
Why This Matters
In India, food isn’t just about taste — it’s closely tied to culture, tradition, and religion. Many people follow strict vegetarian diets, and even a small mistake like this can hurt sentiments and break trust.
This incident is a strong reminder that food delivery platforms and restaurants must take extra precautions. It’s not just about customer satisfaction it is about respecting people’s beliefs. Clearly labeling dishes as “Veg” or “Non-Veg” and double-checking before dispatching orders should be basic practice, not an afterthought.
Because for someone like Mohit, it wasn’t just a wrong sub, it was a violation of faith.