Zomato, once a go-to platform for quick and reliable food delivery, is now facing growing criticism and with good reason. Customers are increasingly raising serious concerns about food safety, and the latest incident has sparked outrage.
In a shocking case that recently went viral, a customer named Chandna Dave shared that she received glass particles in her food ordered via Zomato. Her post on social media revealed she had to rush to the doctor due to a bleeding mouth, tagging Zomato and expressing her shock and anger.
“@zomato @zomatocare @deepigoyal I ordered food from #zomato today and got GLASS PARTICLES instead, thanks to you all I am going to doctor with a bleeding mouth. Shame on you,” she wrote.
Zomato’s support team responded swiftly, requesting her order details and promising to investigate. But while the response may have seemed prompt, it doesn’t undo the trauma or the danger posed by such a serious lapse in quality control.
The rise of cloud kitchens, kitchens that operate solely for online food ordershas fueled Zomato’s expansion. These kitchens have made it easier to deliver food at scale, offering wide variety with fast service. But quantity over quality now appears to be a recurring concern.
Minor delivery issues like wrong items or missing sides have long been frustrating. But when a customer ends up injured—bleeding, due to a glass piece in food—the problem isn’t just about poor service. It’s about negligence and a complete breakdown in safety protocols.
Social media is now filled with complaints about stale food, poor hygiene, undercooked meals, and even foreign objects in deliveries. What once felt like a reliable system is now a lottery of risk.
People turn to platforms like Zomato because they trust the food will be safe. But that trust is cracking. A one-time bad meal is forgivable — a health hazard is not.
As we can see clearly, Zomato’s responses to complaints sound empathetic, but customers are asking for more than just apologies. The company needs to tighten its checks on partner kitchens, invest in stricter quality control, and most importantly, ensure consumer safety above profits.
Because at the end of the day, people order food to save time, not risk their health.