It seems like Zomato just can’t catch a break and unfortunately, it’s for all the wrong reasons lately. While the food delivery giant continues to serve millions across India, a growing number of users are speaking up about frustrating experiences that are becoming far too common.
From unexpected “convenience fees” to inflated delivery and packaging charges, customers are increasingly feeling shortchanged. Now, a new complaint has brought attention to yet another troubling trend: customers aren’t even receiving the full quantity of what they paid for.
Recently, a disgruntled customer took to X (formerly Twitter) to voice his anger after receiving only 366 grams of chicken fry instead of the 500 grams he ordered through Zomato. That’s a deficit of 134 grams—over a quarter of the promised portion missing.
The user tagged Zomato, Zomato Care, and even CEO Deepinder Goyal, stating:
“I ordered chicken fry 500gms from Ruchi Curries but they sent me 366gms. How are they cheating customers? I didn’t identify it until now, but I have a weighing machine, so I found it out. What about other customers? How many are getting cheated daily?”
The post was accompanied by a photo showing the exact weight of the food on a weighing scale—a simple act that added undeniable weight (pun intended) to his complaint.
Zomato’s Response: Too Little, Too Late?
Zomato Care replied:
“Hi Mahesh, we’ve addressed your concern over an email…”
While the response was standard, it lacked transparency. No explanation, no apology, no accountability—just an email reference. For a platform serving millions, such minimal responses only further fuel distrust among customers.
Too Many Complaints, Too Frequently
This isn’t an isolated incident. Over the past few months, complaints against Zomato have multiplied. Whether it’s vague charges, reduced portion sizes, late deliveries, or now under-delivered weight-based orders, Zomato seems to be making headlines more for consumer frustration than innovation or service excellence.
As ordering food online becomes an everyday norm, people are rightly demanding transparency. After all, if you’re paying for 500 grams of food, you should receive exactly that—not a gram less.
Let’s be honest. Not every customer owns a weighing scale. So, how many are being unknowingly shortchanged every day? This incident serves as a wake-up call not just to Zomato, but to all food delivery platforms. There’s an urgent need to ensure quality checks, verify order accuracy, and most importantly, build back customer trust.