It’s disturbing. It’s offensive. And for a Jain customer, it’s beyond just a “mistake”, it is a violation of their core religious beliefs. A recent incident has sent shockwaves across social media, where a Jain customer alleged that she was delivered non-vegetarian food instead of a vegetarian order placed via Zomato.
The mistake is not just a culinary mix-up, it is a deep cultural and religious insensitivity that has rightfully angered many.
Imagine being a devout follower of Jainism, a faith that preaches non-violence and strict vegetarianism only to open your food parcel and find meat inside.
That’s exactly what happened to a user named Reshma Jain, who ordered from Domino’s India through Zomato and received a non-veg item. For her, and countless others who follow such strict dietary customs, this isn’t just an error — it’s a spiritual affront.
Taking to X (formerly Twitter), Reshma posted a video of the non-veg item she received and expressed her outrage, tagging both @dominos_india and @zomato in her post. She wrote:
“It is utterly disgraceful and deeply shameful that a brand as big as yours could serve non-vegetarian food to a Jain customer — something completely unacceptable and offensive to my religious beliefs.”
This wasn’t just a frustrated customer venting. Her post is now making waves across social platforms — sparking a collective sense of disappointment and disgust. Many users are calling for strict action and accountability from Zomato and Domino’s for what they see as a careless and insensitive act.
Jainism, one of the oldest religions in the world, has always upheld non-violence and strict dietary codes, avoiding not just meat but even root vegetables like onions and garlic. So for a Jain follower, accidentally consuming non-veg food is traumatic, both emotionally and spiritually.
The gravity of this mistake isn’t just about customer service — it’s about religious respect.
Responding to the backlash, Zomato Cares replied to Reshma’s post, stating:
“Hi Reshma, this is truly shocking for us as we take your dietary preferences very seriously and would never intend to disrespect them. Please share your order ID via DM so we can resolve this at the earliest with the restaurant partners.”
While the apology sounds standard, many users feel it falls short. The incident highlights a serious lapse in food handling and labeling protocols, especially when it involves religious sensitivities. In a country as diverse as India, brands simply cannot afford such negligence.
This isn’t the first time food delivery services have messed up, but serving non-veg food to a Jain customer is not just a customer service issue — it’s a violation of sacred belief systems. And that’s why people are furious.
As the post continues to gain traction, it raises important questions:
Are food delivery platforms doing enough to ensure accuracy? Should there be stricter checks when religious preferences are marked? And how will Zomato and Domino’s rebuild trust after this?