Food delivery services have made our lives easier, but when they go wrong — they really go wrong. And in some cases, the impact isn’t just about a missing sauce or a late delivery, but something far more serious.
That’s exactly what happened recently to a Zomato customer, who ordered a vegetarian meal and ended up getting chicken instead. The result? A storm on social media and a call for accountability.
A customer named Sonakshi Misra took to X (formerly Twitter) to express her shock and anger after she ordered paneer momos but received chicken momos instead. For many, this might sound like a simple mix-up, but for Sonakshi, a self-proclaimed hardcore vegetarian, this wasn’t just a mistake — it was a violation of her deeply held beliefs.
In her post, she didn’t hold back. Tagging Zomato, she wrote:
“@zomato this is OUTRAGEOUS! Ordered paneer momos from Beijing Blend, got chicken instead. I’m a HARDCORE vegetarian — this isn’t just carelessness, it’s a direct insult to my religious beliefs. I demand a FULL REFUND, a FORMAL APOLOGY, and COMPENSATION for this trauma. #Shameful”
Her words sparked a conversation online, with many agreeing that food delivery companies must do better when it comes to ensuring the accuracy of orders — especially when they involve dietary or religious restrictions.
Zomato’s Response
Zomato was quick to reply, expressing regret over the incident. In a public response, the company said:
“Hi Sonakshi, this is extremely upsetting for us as we take your dietary preferences very seriously and would never intend to disrespect them. Please share your order ID via DM so we can resolve this at the earliest with the restaurant partner.”
The platform also issued a refund, but Sonakshi wasn’t satisfied. In a follow-up post, she acknowledged the refund but maintained that the emotional distress warranted full compensation.
“I got the refund but I need a compensation. It was something really bad for me.”
This isn’t the first time a food delivery app has made headlines for sending out the wrong order, but when religious and dietary preferences are involved, the stakes are much higher. It’s not just about customer satisfaction — it’s about respecting people’s identities, beliefs, and choices.
Whether or not Sonakshi receives the compensation she’s asking for, her post has ignited an important discussion. If food delivery companies want to maintain trust, especially in a country as diverse as India, they need to ensure much tighter checks — because one careless mistake can hurt far more than a bad review.