A video of Zomato agent eating customer’s food in broad daylight which went rife all over the internet. The video showed him eating food which was reportedly meant for delivery. Knowing this, Zomato took this case very seriously and responded to the video.
The delivery guy can be seen sitting on his scooter on the side of a road with his food delivery backpack. The video from the unknown location starts with him eating out of what appears like a parcel meant for food delivery.
The agent keeps the parcel box back in the package and then takes out another one. After tasting food from the second box, he closes it and then keeps it back inside. He is also seen adjusting the sealing of a smaller packet following which he decides to leave.
— Ankita (@Miss_Takken) December 10, 2018
Zomato fire the delivery agent!
Last night, we came across a video of a delivery executive in a Zomato t-shirt carrying a Zomato delivery bag. eating food out of boxed orders and replacing each one after resealing them. back into the delivery bag, The video suggests that he consumed some of the food meant for delivery to users. on his way to the drop points
We want our users, restaurant partners and all stakeholders to know that –
“We take these kinds of reports extremely seriously and upon investigation, we’ve found that the video was shot in Madurai The person in the video happen. to be a delivery partner on our fleet We have spoken to him at length – and while we understand that this was a human error in judgement. we have taken him off our platform.”
“We would like to iterate that given our multiple communication channels with users who expect the highest standards from Zomato and highlight the smallest of deviations to us as soon as they receive their orders this is highly unusual and a rare.”
“Unfortunately, this also highlights a real possibility for tampering with the food on the way to delivery from a restaurant We take this very seriously and will soon introduce tamper-proof tapes. and other precautionary measures to ensure we add an echo layer of safeguard against such behaviour.
Additionally, we will educate our delivery fleet of over 1 5 lakh partners to highlight or escalate any such deviations to us, while also encouraging our users — the custodians of our platform — to highlight the smallest of anomalies to us.”